Returns

IMPORTANT

To be able to make an exchange or return, make sure you have tried the bottom with your underwear on. Only products which: are in their perfect original condition, without any stain. Changes or returns that do not meet these conditions will be rejected.

 

EXCHANGES

  • Peninsular: send an email request for the return to hellos@sagerofficial.com For a size change, you will have to make a transfer of 6,50€ for the shipping costs to the account number we will provide you by email. This expenses will cover the cost of the changes.
  • Outside the peninsula: send an email request for the return to hellos@sagerofficial.com

RETURNS

Send an email request for the return to hellos@sagerofficial.com no later than 15 days from the date you received the product, letting us know the order number and reason for the return.

On your own, send us the product you want to return to the adress that we Will provide you by email.

Once received and verified that the product is in perfect condition, we will refound that amount of the product (without the shipping costs). You will receive the amount in the same way you made the purchase within 10 days.